Top 10 F.A.Q's

Q1.  Why should I use Townley and not BT?

A.  We provide a first class service at a fraction of the cost.

Q2.  Will I lose service if I make the switch from BT to you?

A.  No, definitely not. You can also keep any existing numbers should you wish to.

Q3.  Are there any sign up fees?

A.  No.

Q4.  Can anybody switch to your service for cheaper lines and cheaper telephone calls?

A.  Yes, so long as you already have a BT line installed.

Q5.  Do you just offer cheaper calls for a period of time and then put the prices up?

A.  No. Our commitment is to provide you and your business with cheaper calls and we do this by routing your calls over our networks which means we can pass these savings onto you.

Q6.  What if I am not happy with the new service?

A.  We pride ourselves on our customer services so if anything doesn’t quite meet your expectations, just call our team who will do everything we can to resolve your issues.

Q7.  Why do I need business broadband and not just broadband that I use at home?

A.  Business broadband will provide you a fast and consistent business broadband service. If you experience any downtime, all enquiries are handled by promptly and professionally by UK specialists. Business Broadband means that you are entitled to this priority service whereas a home service does not provide this level of service.

Q8.  How do I pay for my services?

A.  We will set up a direct debit for you as this is the quickest, easiest way of making payments.

Q9.  How do I place an order?

A.  Simply contact us using one of the options and we will do the rest. Once your order is confirmed, we will send you a confirmation letter advising you of your activation details.

Q10.  Will my new services work in the same way?

A.  Yes, you don’t have to worry. We will take care of everything whilst you enjoy the benefits of your new services.