Our Testimonials

Yorkshire Housing Ltd

Yorkshire Housing provides more than 16,000 affordable homes throughout Yorkshire, as well as Support and Care Services to the Vulnerable and people with learning difficulties.

Following consultation, Townley was able to significantly reduce overall costs throughout all of the 93 sites that operate within the Group, whilst streamlining the communication support to YH through a Townley dedicated account management team.

“Townley has delivered real value to YH 's communications strategy, for which we are seeing genuine cost and efficiency benefits” Adrian Hall (Head of ICT)

Acorn Stairlifts

Based in West Yorkshire, Acorn Stairlifts has helped hundreds of thousands of people throughout the world regain the freedom of their own home with its comprehensive range of affordable stairlifts.

Acorn has offices in the USA, Canada, Australia and Germany and supplies to stairlift dealers in a further 64 countries. In many of these countries, Acorn provides a free phone number so that customers are encouraged to call them free of charge. In 2009, Acorn moved its non-UK free phone service to Townley and has been delighted with the service.

“With Townley, we have received the double benefit of cheaper prices and a friendly, personal service” Company Secretary Dave Belmont

To find out more about Acorn Stairlifts, simply click here: www.acornstairlifts.co.uk

The Regent Group

The Regent Group of companies supplies greeting cards, gift-wraps/bags and party products to both retail and wholesale markets, in addition to manufacturing both bespoke and greeting card envelopes.

“We have been a valued customer of Townley for four years and following consultation, we can honestly say that we are looking forward to the next three years.

We have been able to increase our service provision with Townley, whilst significantly reducing our overall operating costs.

The fact that we could have chosen to be with one of the larger providers in what they call 'an all-inclusive plan' doesn't excite us at all, if we don’t have a service provider who isn’t readily at the end of the phone, who doesn’t resolve issues quickly, and who isn’t sympathetic of the fact that we are not all whiz kids. That is where Townley came in. They really valued us as a customer. They are our one-stop shop for telecoms and internet.

No problem too great or too small.

Always helpful and supportive to deliver what we want and when we want it."

Belgravia Mortgages Ltd

"I’d like to start with saying a big THANK YOU to you and all your team! Having moved our business premises at short notice, we were in urgent need of telephone line and internet connection to continue trading Due to the Customer Service Advisors’ superior knowledge of the available facilities in our area we were provided with a bespoke range of options and an indication of what would work best for our company. When we agreed the package the telecoms service was up and running in under a week – I seriously doubt we’d have got that service anywhere else! Thank you again and please congratulate your staff for the outstanding professional service they provided, both initially and on a day-to-day basis " Ruth Turvey CeMAP CeRGI CeRCC (Director/Consultant)

Greaves West & Ayre

"I am happy to write and say what a difference it is to be dealing with Townley and to call a real person, with a real name who is prepared to take ownership of our wants and whinges (should we have any), as opposed to a faceless person in a call centre who frankly doesn’t know who we are and isn’t going to be taking the call if we call back again – all the difference in the world!

I now know my account manager, she tells me when she will be on holiday and who to speak to whilst she’s away – and I have the telephone number. Perhaps the best illustration is that we had queries about moving our mobile carrier and when this became available I was called, without having to remind anyone, to be informed that the move was available. So much hugely better than a certain large carrier I could mention. I am a happy customer. " Alistair Macdonald-Smith (IT Manager, Greaves West & Ayre)

Pro-Mark Business Development.

"At Pro-mark Business Development our business relies almost 24 hours a day on our data and voice connections. We have now been a customer of Townley for over 3 years and have always been overwhelmed by the high quality of service and support afforded to us by our account manager and administration staff. Townley have been involved heavily in the creation of two new call centres for our business with impeccable advice and planning that has ensure the projects have been delivered on time and all conditions met. I would recommend to any business that even if you feel happy with your current telecoms supplier you would be best served to speak to Townley and let them show you how it should be done. " Alex Burke (IT & Communications Manager)