Mitel & Avaya Telephone Systems Chester

What is an on-premise telephone system?

An on premise phone system simply means that your phone system and equipment is ‘on your premises’. The end user will have a server on their site and will be responsible for the upgrades, maintenance, and/or expansion of the system. One of the main benefits of using an on-premise system is that you do not necessarily require an internet connection in order for it to work, however all software updates and maintenance processes must be done by internal IT staff, or outsourced – as you are in control of every aspect of your phone system. Our team that carry out our on premise solutions have achieved Avaya accreditations, meaning we are are an official Avaya partner.

Mitel

Mitel’s portfolio of solutions is designed to cover every business communication requirement across any industry. Townley has extensive experience working with the Mitel portfolio and specialising in the provision, implementation, maintenance and support. We specialise in finding the right solution to match your specific requirements and appreciate that certain makes and models will supplement your business better than others.

The Mitel phone systems we provide are extremely versatile and scalable, giving users the scope to expand in line with business growth. Our solutions represent long-term value for businesses and we provide everything from affordable, entry-level phones to sophisticated IP phones and devices, conference units and attendant consoles.

As we work very closely with Mitel, we have great buying power, meaning you can access market-leading telephony solutions at a very competitive price. All of Mitel’s business phones improve how effectively you handle calls, email and web chat, which improves communication and productivity.

In today’s competitive environment, the drive to operate more effectively in reduce costs is more critical than ever. With Mitel phones, you can benefit from cost consolidation as you can combine voice and data, with free on-net calls within the network. Mitel’s solutions are also set-up for remote and home working, with conferencing solutions to help reduce the cost of travel.

When a business invests in a new phone system, they need to be absolutely certain they are choosing the right solution from the right supplier. Making this decision is altogether easier when you have the opportunity to see first-hand the functions and features of each phone. That’s why we welcome a visit to our demo suite where the full selection of Digital and IP handsets are available for visitors to get to grips with.

Phone systems

Townley deliver first class customer service, teamed with honest consultations

Mitel & Avaya Telephone Systems Chester

Avaya 

Avaya provides a total business communications platform for small and medium sized businesses. Users will benefit from powerful capabilities, allowing employees to work more efficiently, whilst serving customers more effectively.

The award-winning, highly modular platform provides a complete solution for telephony, networking, conferencing, customer management and unified communications. Avaya IP Office combines advanced, large business functionality with the ease of use and simplified management that small businesses require.

Phone systems

We provide all customers with a dedicated Account Manager

Maintenance

We know that the reliability of your voice and data network is a critical factor for the success of your business. Townley’s Phone Systems Maintenance gives you the peace of mind of a single maintenance supplier for all your voice and data needs.

What you get:

  • Maintenance on 95% of the comms system types in the UK
  • 70% of faults fixed remotely, removing the time and admin associated with onsite Engineer visits
  • Fully trained and accredited Engineers
  • Service coverage throughout the UK
  • Customised maintenance services to cater for all requirements
Phone maintenance

Why work with Townley?

Townley committed

Committed

We deliver first class customer service, teamed with honest consultations and advice

Townley fast

Fast

We ensure that your new services are delivered as quickly as possible for a seamless transition process

Townley connected

Connected

Through leading manufacturers, we supply flexible and innovative tailor-made system solutions

Townley support

Support

We appreciate the business critical nature of our services, so always offer proactive and reassuring support